Join Our Team

Service Desk Consultant

About Us

Integrated Solutions is a Managed Service Provider (MSP) that offers innovative technology solutions to the Australian market located in Brisbane.

About the Role

We are currently seeking a capable and energetic IT professional to join our team as a Service Desk Consultant to support and look after a variety of small and medium businesses from many different industries.

As a service-oriented organisation, this role will see you prioritising our clients by providing support and resolving issues as needed.

Opportunities to provide resolutions on-site with our clients are dependent on experience.

Responsibilities (including but not limited to)

  • Troubleshoot and remediate general IT issues (Windows Server, Windows Desktop, Business Applications, General Networking).
  • Monitor and maintain IT systems by attending to changes and updates.
  • Provide a premium client service offering in dispensing general IT support.
  • Maintain company values when engaging with peers, clients, suppliers and management.

Skills and Experience

  • MUST reside in and hold full working rights in Australia.
  • Minimum 2 years of commercial experience in a service or help desk role.
  • Well organised with strong work ethics.
  • Excellent verbal and written communication skills.
  • Great customer focus and a team player.
  • Loyal, honest, humble and sincere in your engagements.
  • Effective time management skills and attention to detail.

Why Join Us

  • Career development – professional development opportunities with on-going training provided and a long-term career development plan.
  • Work-life balance – we support and provide flexible working conditions for a balanced work lifestyle.
  • Social culture – weekly team meetings to maintain rapport, quarterly lunches and regularly held social activities.
  • Company allowances – laptop is provided and phone if going on-site.
  • Convenient location – based in Brisbane CBD close to public transport.

Remuneration

Relative to experience + Super

Apply Now