Join Our Team
About Us
Integrated Solutions is a national Managed Service Provider (MSP) established in 2010 and delivering innovative technology solutions to the Australian market.
Driven by customer experience, we are able to offer design, installation, and support services across a wide range of technology solutions including Managed IT Support, Cloud & Data Centre Services, Collaboration (Microsoft 365), IT Infrastructure (Compute, Storage & Networking), Electrical, Audio-Visual, Communications and Cybersecurity. The ability to deliver a full end-to-end service experience offers many commercial benefits to our clients and diverse career options for our staff.
About the Role
Due to rapid growth, we are seeking capable and energetic IT Consultants to join our team in Brisbane, Sydney and Melbourne. As a Systems Administrator/Engineer, you will need to have a good understanding of a broad range of IT systems including desktops, servers, networking, storage, virtualisation, backup, support applications, line of business applications to name a few. This highly dynamic role will require you to provide remote and onsite support for our customers – Small, Medium and Enterprise.
Key Responsibilities
- Ensure a high degree of administration and ownership of incidents and ticket health to ensure SLA targets are met
- Investigate and troubleshoot incidents and problems assigned or escalated by monitoring systems or support teams
- Undertake root cause analysis as required to address recurring incidents
- Provide technical escalation and contribute to pre-sales activities as required
- Contribute technical expertise as required to ensure projects are delivered on time and within budget
- Work with other consultants and managers to facilitate the overall happiness of clients
- Contribute to improving the company culture
Required Skills
- Minimum of 3 to 5 years previous experience in a technical support (systems/network administrator) of technologies such as Microsoft (including 365), Cisco, Fortinet, Citrix, VMWare, Storage Technologies, and Veeam
- Possess a broad knowledge of network and security administration with a focus on vendors such as Cisco, Meraki, and Fortinet
- Implementation and support of Cloud-based platforms such as Microsoft 365 (Email, SharePoint, and Teams) and Azure.
- Implementation and support of Teams Voice
- Demonstrable knowledge and experience supporting hardware platforms such as IBM, Lenovo, Microsoft, DELL, Cisco, Meraki, Fortinet and Pure Storage
- Demonstrable strong problem-solving skills and the ability to show initiative to ensure technical problems are managed efficiently and effectively
- A passion and drive for continuous learning and self-improvement
- A passion for customer service with a strong desire to exceed customer expectations
Our Culture
Integrated Solutions has developed a strong organisational culture focused on integrity, innovation, inclusiveness, diversity, and trust. Our approach is very much about people supporting people. As trusted advisors, the commitment to our clients is to help them achieve their strategic objectives. Our commitment to you is to help you achieve your career objectives – we look forward to working with you.
All applicants must have working rights in Australia and agree to complete a police background check and/or blue card as required. A car and driver’s license is required for this role.
Remuneration
Relative to experience + Super