Join Our Team
About Us
Integrated Solutions is a Managed Service Provider (MSP) that offers innovative technology solutions to the Australian market located in Brisbane.
About the Role
Due to growth we are looking for a Customer Service Coordinator to be the first point of call for all service-related activities. Service is initiated by phone, e-mail or an internal resource; your role is to provide triage and information collection to create a service ticket. Reporting to the Client Services Manager, you will be responsible for ticket assignments and monitoring of ticket lifecycle.
Please understand that PREVIOUS, interstate and/or OVERSEAS applicants need not apply.
Responsibilities (including but not limited to)
- Liaise with internal teams and clients in relation to job tickets and follow ups;
- Maintain existing systems and workflows, ensuring accuracy, completeness and timeliness of output;
- Responding to email and phone inquiries in a friendly and efficient manner;
- Managing job queues, scheduling and processing of service tickets;
- Participate productively and collaboratively as a member of a team in delivering service and support to clients;
- Prioritise and perform tasks in accordance with workflows, company policies and procedures;
- Provide administrative support for services and management for quality reports and correspondence;
Skills and Experience
- Proficient in general computing particularly using Windows, Office Suite and business applications;
- Professional communication and organisation skills;
- Experienced in exceeding customer service expectations;
- Exceptional time management skills;
- Ability to work well within a team;
- Ability to act calmly and make good decisions under pressure;
- Professional and friendly phone manner;
- Display personal drive and integrity;
- Previous administration experience, demonstrating a high level of accuracy & attention to detail;
Favorable Skills:
- Experience in using ConnectWise;
- Genuine interest in IT/Technology;
- Previous roles within IT support;
- Support productive and inclusive working relationships
Why Join Us
- Career development – professional development opportunities with on-going training provided and a long-term career development plan.
- Work-life balance – we support and provide flexible working conditions for a balanced work lifestyle.
- Social culture – weekly team meetings to maintain rapport, quarterly lunches and regularly held social activities.
- Company allowances – laptop is provided and phone if going on-site.
- Convenient location – based in Brisbane CBD close to public transport.
Remuneration
Relative to experience + Super