Reduced operational costs through modernised telephony platform
One-month delivery window with low-impact cutover
Upports flexible work across handsets, mobile and Citrix
We advised on and delivered a strategic move from Cisco UC to Microsoft Teams Phone that reduced costs, improved reliability and gave this accounting firm a voice platform that scales with the business, without locking them into a vendor led answer.
An established accounting firm had outgrown its Cisco UC platform. Costs were climbing, changes were slow, and the setup no longer matched how people worked across hybrid roles. They needed to decide on a modern voice platform that aligned with Microsoft 365, improved reliability, and protected client experience during transition. The environment also had to support mixed endpoints including desk handsets, mobile and Citrix whilst keeping call handling consistent, professional and easy for staff to use day to day.
We began with structured discovery to understand how calls actually moved through the business, what mattered to front line staff, and where risk sat in the current setup. From there, we advised on a Teams Phone design that was fit for purpose for their workflows, not just technically possible. To strengthen continuity, we recommended a third party carrier and simplified call flows for clarity and performance. Implementation was phased with design, testing and cutover, backed by end user and admin training to support confident adoption.
Over a month long rollout, we guided the firm from Cisco UC to Teams Phone with a controlled cutover and clear operational handover. The new environment supports desk, mobile and Citrix use, improves routing and gives IT simpler day to day management within Microsoft 365. Staff gained a more consistent calling experience, and the business reduced ongoing overheads without adding complexity. Most importantly, the firm now has a voice foundation that can adapt as roles change, new sites open, and the business grows.