Royal Foods Case Study
Have you ever enjoyed dunking your favourite Peckish rice cracker in the delectable Wattle Valley baby spinach and fetta dip? If so, you’ve definitely experienced a little bit of Royal’s success. Founded in 1989, Royal Foods is a well-respected supplier of gourmet food to food service and retail operators on the Australian East Coast. Royal Foods contacted Integrated Solutions to start improving productivity through IT solutions.
Supported by a team of 150 plus staff, Royal Foods is strategically located in Queensland, New South Wales, and Victoria. They supply local iconic retail groups such as Foodworks, SPAR and IGA, along with elite 5-star hotels, clubs, coffee shops, and corporate catering via their Foodservice Division.
How ISGQ Helped
In the food industry, product quality, great delivery service & customer satisfaction are an absolute must. Royal Foods business is very much about people supporting people. Therefore, to adequately support the distribution network of its valued customers, Royal Foods demand on technology is extremely high.
To better support the underlying IT infrastructure and maintain an acceptable level of staff productivity, Royal Foods CFO, Alan Tunney engaged Integrated Solution’s Premium Managed Services. This includes:
- General support (delivered onsite and remote)
- Systems monitoring of critical devices (workstations, networking)
- Ongoing updates and third-party patching
ISGQ have worked with Alan to design and implement core infrastructure that works and can be expanded with the business. There is only looking forward after taking the leap into managed services.
The Outcome
The partnership with Integrated Solutions affords Royal Foods the IT expertise required to meet change, on-demand. This is vital to maintain its strategic growth into the future, while satisfying the operational demands of staff and customers. Integrated Solutions was tasked to improving overall productivity, provide a consistent standard of service and enhance employee experience and services. Integrated Solutions accomplished this through digitising the business with internal infrastructure, achieving a high level of continuity and building a proactive leadership of IT to assist in growth.
Challenges and Specifications
Royal Foods IT infrastructure is hybrid in nature, with a culmination of On-Premise Lenovo System X and Cloud Services, connecting staff and customers across 3 locations in Queensland, NSW and Victoria. The technology leveraged to support the business includes secure site-to-site connectivity through O365, SharePoint and Teams, business continuity using Veeam Backup and Replication and Secure network using Cisco.