Security Awareness Whilst Working From Home

Working remotely can come with a lot of questions around security. What can be accessed, is my home computer protected and my information safe?

As a partner of Integrated Solutions, we ensure you can work efficiently and securely from home with access to all the required resources needed to complete your everyday tasks as if nothing has changed.


By now you should have been provided details on how you can connect to your business from home.

Citrix allows users to access and run their applications and programs from their remote location as if they were working directly from the server in the office.  The citrix environment is secured both physically (in our Datacentre) and using security best practices in our setup of the environment. This means that data is kept safe within an enclosed working environment.

RDS is similar in the way it allows users to run their programs and applications. RDS is a service built into Windows Server to access files and programs remotely using a secure environment.

Both of these services are secured via encryption enabled by a SSL certificate.

Work Laptop or Computer

You might have been provided a work laptop or computer to use when working from home. This will be setup and ready to go. If you are using your personal device here’s some things to check:

  • Ensure your device has up to date and valid anti-virus
  • Use strong passwords and remember to lock your machine

Removable Storage Devices/ Data Sharing

When sharing and saving documents, you should be using tools/programs provided for and approved by the business. E.g, if your business uses Microsoft SharePoint, continue using SharePoint. Do not sign up or install Dropbox or related services.

Removable Storage Devices e.g USB drives are usually prohibited by businesses as document saving and sharing should be done on the services provided by the business.

The choice between right and easy could have serious consequences.  It may be a policy decision for management, but it should act as a reminder for all remote users.

Heighten awareness of phishing scams

Sadly even in these uncertain times Cyber criminals are preying on fears of the coronavirus and sending ‘phishing’ emails that try and trick users into clicking on a bad link. Once clicked, the user is sent to a precarious website which could download malware onto your computer, or steal passwords. The scams may claim to have a ‘cure’ for the virus, offer a financial reward, or be encouraging you to donate.

Like many phishing scams, these emails are preying on real-world concerns to try and trick people into doing the wrong thing.

Below are some tips on how to spot a Phishing Attempt:

  • Many phishing emails have poor grammar, punctuation and spelling.
  • Is the design and overall quality what you’d expect from the organisation the email is supposed to come from?
  • Is it addressed to you by name, or does it refer to ‘valued customer’, or ‘friend’, or ‘colleague’? This can be a sign that the sender does not actually know you, and that it is part of a phishing scam.
  • Does the email contain a veiled threat that asks you to act urgently? Be suspicious of words like ‘send these details within 24 hours’ or ‘you have been a victim of crime, click here immediately’
  • Look at the sender’s name. Does it sound legitimate, or is it trying to mimic someone you know?
  • If it sounds too good to be true, it probably is. It’s most unlikely that someone will want to give you money, or give you access to a secret part of the Internet.
  • Your bank, or any other official source, should never ask you to supply personal information from an email.

The most important thing to do is not to panic. There are number of practical steps you can take:

  • Open your antivirus (AV) software if installed and run a full scan. Follow any instructions given.
  • If you’ve been tricked into providing your password, you should change your passwords on all your other accounts.
  • Contact your Manager and or ISGQ to log a support ticket so they can assist.

If you are unsure of the legitimacy of the email or if you may have clicked a link, ISGQ is here to help.

Tips for working from home

Use Video Chat

For many of us, in-person contact is important because we are able to read social cues when talking with someone. When we work from home, our in-person contact with co-workers disappears; as such, it becomes important to see the people you talk to. If you would like to know more about utilising video chat, please speak to us.


Collaboration Tools

Taking advantage of chat functions and the option to share screens can be beneficial to ensure the team is working together. Collaboration tools fuel discussions providing the ability to ask questions and update fellow team members in one place.


To know more about collaboration tools, contact us today.